As the global Coronavirus (COVID-19) pandemic continues to evolve, we want to share with you some important information regarding the steps EngInsure are taking to minimise the risk of exposure to our staff, clients and the broader community.
EngInsure are continuing to closely monitor the developments of COVID-19 in our community to ensure we prioritise the health of our employees, clients, their families, and the Australian community as a whole.
With this in mind, we wish to inform you that from Thursday 26th March our team will be working primarily from home. This is an important development to ensure we can play our part in limiting the spread of COVID-19, adhering to the national goal of ‘flattening the curve’.
Rest assured that it will be business as usual, and we will be harnessing a number of technology platforms to ensure we provide a reliable, quality service during this period.
EngInsure remains dedicated to delivering insurance solutions, advice and claims management services that ensure the best outcome for you.
Frequently Asked Questions
Are your staff contactable?
Yes, all of our advisors will be contactable during normal business hours via phone or email (8.30am-5pm, Monday to Friday). All office phones will be redirected to mobile phones, therefore, please follow normal procedures and leave a message if the staff member is unable to take your call.
Can I call reception?
Yes, however if you are calling our main line, we ask that you please be patient. Our receptionist will not be able to transfer your call immediately, however will leave a message for the staff member to return your call as soon as possible, or pass on their number so you can contact them directly.
How will meetings be conducted?
In the interests of health and safety, we will only be conducting meetings via phone, and if preferred we can also accommodate face-to-face meetings via video conferencing. Please rest assured this is a temporary measure. We truly value our personal relationships with all of our clients, and will revert back to face-to-face meetings when it is deemed safe to do so by the Australian Government, and reputable health authorities.
Will you receive mail I send?
For the time being, our physical office will continue to receive mail, and all mail will be processed as usual. We ask that you do not attend our office under any circumstances. If you have physical documentation to send us, please send to:
EngInsure Insurance & Risk Services, Level 5, 90 Collins Street, MELBOURNE VIC 3000
Can I expect the same high level of service?
Our commitment to service excellence in the delivery of insurance advice, solutions and claims management is unwavering. We are passionate about what we do and will go above and beyond to ensure your needs are looked after throughout this period.
Please contact us if you have any concerns or questions, our team are always here to help. For the latest insights on COVID-19 and insurance, please visit our blog.
T: 1300 854 251
E: info@enginsure.com.au
This article is not intended to be personal advice and you should not rely on it as a substitute for any form of personal advice. Please contact Whitbread Associates Pty Ltd ABN 69 005 490 228 License Number: 229092 trading as EngInsure Insurance & Risk Services for further information or refer to our website.
