Insurance + Risk Services

As an insurance adviser we are not influenced by external demands. In a claim, we advocate for you.

EngInsure understand that the claims process is the time when you need our help the most. That’s why we have a dedicated claims team underpinning our business – to give you the best possible support when things don’t go as planned.

Feel confident knowing your claim is in our hands

We will do everything within our means to help return things to normal for you, as quickly as possible.

• Manage and drive the claims process from start to finish, ensuring all parties involved in the settlement of your claim are collaborating effectively.
• Coordinate and facilitate the conversation between assessors, insurers and repairers to ensure they are efficient in reaching a fair and accurate outcome.
• Utilise in-depth technical policy knowledge when negotiating with insurers to achieve the best possible claims settlement for you. 

EngInsure Claims Service Commitment

Outcome Driven

We always endeavour to capture the true value of your insurance by acquiring the maximum claim settlement amount for you under your policy wording – we advocate for you.

No additional fee

As an EngInsure client, claims management and consulting does not attract an additional fee. Whether you want expert advice or to lodge a claim, just pick up the phone and give us a call.

Personal claims consultant

You will have a dedicated consultant specifically assigned to manage the settlement of your claim.

Unobstructed flow

Any roadblocks will be identified, proactively managed and escalated to ensure nothing stalls the settlement of your claim.

Transparent reporting

You will receive regular claim progress reports as each significant milestone is reached.

High level efficiency

Claims lodgement within 24 hours of notification and confirmation.