Insurance + Risk Services

EngInsure Pty Ltd | ABN 82 610 649 851 | (EngInsure) is owned by The Institution of Engineers Australia | ABN 63 020 415 510 | and authorises Whitbread to use the EngInsure trading name to provide general insurance broking services.

Whitbread Associates Pty Ltd | ABN 69 005 490 228 | AFSL 229092 trading as EngInsure Insurance & Risk Services.

EngInsure, the EngInsure Logo and the composite Logo are trademarks owned by The Institution of Engineers Australia.

Insurance Brokers Code of Practice

Whitbread Associates Pty Ltd trading as EngInsure Insurance and Risk Services is a member of and subscribes to the Insurance Brokers Code of Practice.

The Code has been created by the National Insurance Brokers Association of Australia (NIBA) and is administered by the Australian Financial Complaints Authority (AFCA).

To view or download a copy of the Code, please click on this link.

To view or download a copy of our company’s Compliance documentation please click on the relevant links below:

EngInsure Financial Services Guide (PDF)
EngInsure Duty of Disclosure / Duty to take reasonable care not to make a misrepresentation (PDF)
EngInsure Privacy Policy (PDF)
EngInsure Complaints Policy 2022 (PDF)

Client Complaint or Breach 

In the event that you wish to lodge a complaint or a breach, please contact:

Complaints Officer

EngInsure Insurance & Risk Services
Level 5, 90 Collins Street
Melbourne Victoria 3000

Telephone: 1300 854 251
Email: info@enginsure.com.au

EngInsure Insurance & Risk Services is a member of the Australian Financial Complaints Authority (AFCA).

If your complaint has not been resolved to your satisfaction after you have the right to refer the matter to AFCA. Contact details for AFCA are listed below:

Australian Financial Complaints Authority (AFCA) 
GPO Box 3, Melbourne 3001

Telephone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au